Last updated: September 17, 2026
When you shop at LeefNordic.nl, you enter into an agreement with us as the seller. These terms explain everything you need to know about orders, payments, delivery, returns and other important matters. By placing an order, you accept these terms and conditions.
1. Orders
After placing your order, you will receive an order confirmation by email containing your order details.
The order confirmation confirms that we have received your order. Your purchase becomes binding once we have accepted the order and confirmed that it is being processed or dispatched.
You must be at least 18 years old to place an order. If you are under 18, your purchase must be approved by a parent or legal guardian.
You must not place an order using another person’s identity or payment information without permission. Suspected fraud or attempted financial harm may be reported to the relevant authorities.
We may refuse or cancel an order if the product is unavailable, payment cannot be authorised, delivery information is incomplete or incorrect, or there are reasonable grounds to suspect fraud.
2. Prices and Payment
All prices displayed on LeefNordic.nl are shown in euros and include applicable VAT unless clearly stated otherwise.
Available payment methods are displayed during checkout and may include iDEAL, card payments, Klarna or other secure payment providers.
The complete price, including any applicable delivery charges, will be displayed before you complete your purchase.
Payments are processed securely by authorised payment providers. LeefNordic.nl does not store your complete card or banking details.
3. Privacy and Personal Data
We process personal data in accordance with the General Data Protection Regulation, known as GDPR, and applicable Dutch privacy law.
Your information may be used to process and deliver your order, provide customer service, prevent fraud, meet legal obligations and improve your shopping experience.
Further information is available in our Privacy Policy.
4. Product Information and Errors
We make every reasonable effort to ensure that product descriptions, images, dimensions, colours, prices and availability are accurate.
Colours and finishes may appear slightly different depending on lighting, photography and screen settings. Natural materials may also display variations in colour, texture and pattern.
If we discover incorrect product information, pricing or availability after you place an order, we will contact you as soon as possible. You may be offered the option to confirm the order using the correct information or cancel it for a full refund.
If an error is clear and should reasonably have been recognised as incorrect, we may cancel the affected order and refund any payment already made.
5. Delivery Within the Netherlands
We deliver throughout the Netherlands using trusted courier and logistics companies.
Orders are normally processed within 1 to 2 business days. Standard delivery usually takes approximately 3 to 9 business days, depending on product availability and the delivery destination.
The estimated delivery time for each product is displayed on its product page. Delivery times are estimates and may be affected by seasonal demand, promotions, public holidays, weather conditions or circumstances beyond our reasonable control.
Once your order has been dispatched, you will normally receive tracking information by email.
Large furniture may be delivered using a specialised carrier. Depending on the carrier and your location, delivery may be made to your address, property boundary, building entrance or nearest collection point. Any specific delivery conditions will be communicated before or during delivery.
You are responsible for providing complete and accurate delivery information and ensuring that the delivery location is accessible.
6. Delayed or Unavailable Products
If your order is delayed, we will inform you as soon as reasonably possible.
If a product becomes unavailable, we may offer you the option to wait for it to be restocked, choose an alternative product or cancel the affected item for a full refund.
Your statutory rights concerning delayed or unavailable deliveries remain unaffected.
7. Right of Withdrawal
When shopping online, consumers normally have the right to withdraw from the purchase within 14 days without providing a reason.
The withdrawal period begins on the day after you, or a person designated by you, receives the product. If an order contains several products delivered separately, the period begins after the final product has been received.
To exercise your right of withdrawal, you must clearly inform us before the 14 day period expires. Include your name, order number and the product you wish to return.
After notifying us, you must return the product within 14 days.
Certain products may be excluded from the right of withdrawal when permitted by law. This may include products manufactured according to your individual instructions or clearly personalised for you. Choosing a standard colour, material or variation offered on the website does not normally make a product personalised.
8. Condition of Returned Products
You may inspect a product as you would reasonably be permitted to do in a physical shop.
You are responsible for any reduction in value caused by handling the product beyond what is necessary to determine its characteristics and function. Any permitted deduction will reflect the actual reduction in value.
Where possible, products should be returned securely in their original packaging. The absence of original packaging does not automatically remove your statutory right of withdrawal, but you are responsible for packaging the product safely for return transport.
9. Return Costs and Refunds
Unless otherwise stated, you are responsible for the direct cost of returning a product when exercising your right of withdrawal.
Return shipping for furniture and other large items can be expensive. The applicable return arrangements and estimated costs will be communicated where required.
We will refund eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice.
We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent back.
Refunds will normally be issued through the same payment method used for the original purchase unless otherwise agreed.
10. Complaints and Legal Guarantee
Products purchased from LeefNordic.nl must meet the description, quality and performance that you may reasonably expect.
Under Dutch consumer law, the legal guarantee does not have one fixed duration for every product. The expected lifetime depends on factors such as the type of product, price, materials, intended use and information provided at the time of purchase.
If a product is defective, damaged, incomplete or different from what you ordered, please contact us within a reasonable time after discovering the issue. Include your order number, a description of the problem and clear photographs of the product and packaging.
Depending on the circumstances and applicable law, we may offer:
- Repair of the product
- Replacement of the product
- Replacement parts
- An appropriate price reduction
- Cancellation of the purchase and a refund
Repair or replacement of a product covered by the legal guarantee will be provided without unreasonable inconvenience and without additional cost to you.
We will cover reasonable return costs when a product is confirmed to be defective, damaged or incorrectly delivered.
Nothing in these terms limits your mandatory rights under Dutch or European consumer law.
11. Damage During Delivery
We are responsible for the product until it has been delivered to you, unless you independently arranged a carrier that we did not offer.
If you notice visible damage when receiving your order, document it with photographs and contact us as soon as possible.
Please retain the product and its packaging until we have reviewed the matter and provided further instructions. Not reporting damage immediately does not automatically remove your statutory rights.
12. Uncollected or Undeliverable Parcels
You are responsible for collecting your parcel within the period specified by the carrier and for providing accurate delivery information.
If a parcel is returned because it was not collected, delivery was refused without a valid legal reason, or the delivery information was incorrect, we may charge a reasonable fee reflecting the actual return shipping and handling costs.
An uncollected parcel is not automatically treated as an exercise of the right of withdrawal. You must clearly inform us if you wish to cancel your purchase.
13. Circumstances Beyond Our Control
We are not responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include severe weather, transport disruptions, industrial action, government restrictions, war, natural disasters, widespread technical failures or other exceptional events.
We will take reasonable steps to reduce the effects of these circumstances and keep you informed.
14. Complaints and Disputes
If you have a complaint, please contact our customer support team first so we can try to resolve the matter directly.
If we cannot reach an agreement, you may seek independent consumer guidance from ACM ConsuWijzer or submit the matter to an appropriate dispute resolution body or competent court.
The former European Online Dispute Resolution platform is no longer available.
These terms are interpreted in accordance with applicable Dutch and European consumer law. If you live in another European Union country, you continue to benefit from any mandatory consumer protection provided by the law of your country of residence.
15. Contact Information
If you have questions about an order, delivery, return or complaint, please contact us.
LeefNordic.nl
Legal company name: Leefnordic ltd
Chamber of Commerce number:17449721
Registered address: 167- 169 Great Portland Street – W1W 5PF London
Email:info@leefnordic.nl